Guarantee & Returns
Refunds or exchanges may be made for any reason within 10 days of receipt. Please use the form enclosed with your package for a return or exchange. Shipping charges are not refundable. Merchandise must be unworn and unaltered. Please INSURE or TRACK any return parcels.
Our guarantee policy allows you to choose whether or not an item is right for you, and also helps us operate efficiently, which keeps our costs lower to you.
Broken Heart Sale and Clearance items can be exchanged for Hobby Horse credit or other items. Exchange or Hobby Horse credit only, NO REFUND. Shipping charges are not refundable.