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Welcome to Hobby Horse!

 

 

 

Guarantee & Returns

Our guarantee policy allows you to choose whether or not an item is right for you, and also helps us operate efficiently, which keeps our costs lower to you.

Refunds or exchanges may be made for any reason within 10 days of receipt. Please use the form enclosed with your package for a return or exchange. Merchandise must be unworn and unaltered. Please INSURE or TRACK any return parcels. Once we receive your return, please allow 7-10 days to process.
Shipping charges are not refundable.

Broken Heart Sale and Clearance
Broken Heart Sale and Clearance items can be exchanged for Hobby Horse credit or other items. Exchange or Hobby Horse credit only, NO REFUND.
Shipping charges are not refundable.

Buy One - Get One (BOGO)
If you would like to return an item purchased in accordance with a Buy One, Get One (BOGO) promotion, please note that, if you return the full priced item, the X% off item kept will be reverted back to the original price and you will only be credited for the difference. If you return the X% off item, you will be credited back the full (discounted) amount paid for that item.
Shipping charges are not refundable.

Hobby Bucks
When you return merchandise from a purchase that earned Hobby Bucks, you will get a refund in the form of your original payment, and it will decrease the value of your Hobby Bucks. If you have already used your Hobby Bucks, you will get a refund in the form of your original payment, and the amount of the Hobby Bucks will be deducted from your return amount. If you are making a return on an item you bought with Hobby Bucks, the value of the Hobby Bucks coupon will be returned as a Hobby Horse Merchandise Credit.  
Shipping charges are not refundable.