F.A.Q.
How long does shipping take within the continental United States?
Orders shipped via ground delivery service typically take between 1 and 6 business days in transit. However, processing and packaging orders may add up to 4 days to the total shipping time for ground delivery service.
When are orders shipped out for next day or second day delivery?
Internet orders placed before 12:00 PM Eastern Time, Monday through Friday, will be shipped the same day unless there are questions or concerns with your order.
Do you ship orders on weekends and Federal Holidays?
No, we do not ship orders on Saturdays, Sundays, or Federal Holidays.
Are there additional charges for expedited shipping services?
Yes, rush rates apply to packages under 20 lbs. Heavier packages may incur additional charges.
What are the shipping rates for orders within the U.S.?
Shipping rates vary based on order amount and delivery speed. Orders ranging from $0 to $199.99 incur shipping fees, while orders of $200 or more qualify for free ground shipping.
Do you ship internationally?
Yes, we ship international orders via International Economy Service. Delivery times typically range from 2 to 5 business days, but delivery time is not guaranteed. International shipping rates are charged as quoted at the time of order placement.
Please note that your billing address must match the address on your credit card statement.
Who is responsible for customs, duties, and fees on international orders?
Recipients are responsible for all customs, duties, and fees imposed by the postal service or carrier in their country.
Are there any items that cannot be shipped internationally?
Yes, all Kimes Ranch products are unavailable for international shipping.
What is your return policy?
Returns may be made for any reason within 10 days of receipt. Merchandise must be unworn and unaltered. Sale and discounted items can be exchanged for Hobby Horse credit only.
How do I initiate a return?
To return an item, use the form enclosed with your package. You can request a return label on our website and drop your package off at any certified carrier drop-off location.
Is there a fee for using the return label?
Yes, a $7.00 fee will be automatically deducted for the return shipping cost when you use our Return Label. This service is only available in the United States.
How can I check the status of my order?
After your order has been placed, email notifications will be sent to you once your order has processed, shipped, and delivered. You can also access your order history and information by logging into your customer account on our website.
What should I expect if I've placed a pre-order?
If you've placed a pre-order, your item will be delivered to you on or before the indicated shipping date on the product page. Any available items in your order will ship separately. If there is a delay in shipping your pre-ordered product, you will be notified via email with a new estimated shipping date.
